Shipping, Returns, and Refunds
We ship on Monday, Tuesday and Wednesday using FedEx Express and Ground services. All orders received after 2 AM on Wednesday will ship on the following Monday.
Frequently asked questions about our shipping:
We ship our super-premium ice cream in Styrofoam cooler with blocks of dry ice. We require a minimum of four pints but can ship as many above that as you would like. We ship with enough dry ice to last until the evening of your order’s scheduled delivery.
No but we cannot be held accountable for packages left on your front porch. We will ship with enough dry ice to keep your ice cream frozen until the evening of your order’s scheduled delivery, but we haven’t yet installed our theft deterrent systems to keep sticky fingers off of your cooler.
Unfortunately, we are only shipping Overnight and 2 Day currently.
Shipping costs depend on the destination of your ice cream and how fast you need it to get there.
Sorry, we cannot ship to PO Boxes. All packages are shipped via FedEx and therefore we cannot ship to P.O. Box addresses.
Leopold’s Ice Cream guarantees that your ice cream will arrive frozen. If your ice cream arrives melted, we will reship your ice cream on the next regular business day or issue you a 100% refund. We will make every effort to meet your requested delivery date, but weather and delivery problems beyond our control may cause delays. While we guarantee a safe delivery, and we will do our best to meet your requested delivery date, we DO NOT and CAN NOT guarantee the date and time of delivery.
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. Once a package has been shipped, the address cannot be altered. There are no returns, modifications, or cancellations allowed on any order once it has shipped.
Please notify recipient in advance to expect delivery of a perishable item. Please confirm that the recipient will be returning home on the evening of delivery or will be in the office on the day of the delivery. Please confirm that the delivery address is correct, as FedEx will not forward packages. Any order processed with an incorrect shipping address being given to us will incur a $17 service fee, as this is the charge that FedEx levees against the shipper when trying to correct an address for delivery.
Because ice cream is perishable, Leopold’s Ice Cream cannot accept returns or exchanges.
Any shipping, return, or refund concerns should be directed to email@example.com; we take all shipping, return and refund concerns very seriously and will respond appropriately and quickly. Our customers have always been our number one priority and will continue to be our first priority in the future.